First shift of a new job as an at home sales agent with HSN - The Home Shopping Channel. Feeling a wee bit nervous about taking orders for the first time. I have been working from home for about 2 1/2 years. Compared to my first day of at-home work these nerves are a breeze.
Alrighty then! Back to back calls. Hang up and phone rings again. One customer after the other and no two calls are alike. Oh the orders are often the same as the special value is popular. But the questions that arise are all different and I am winging it. I am using a laptop that is a little small for the job which hindered me at first. What really brought me up short was finding answers to the questions. Our training was adequate. There were no mock calls. No information on how to transfer calls so one lady hung up but not before taking my name. Her sense of humor was taking the evening off, I guess. I am suppose to have access to a chat line with people who will provide me with guidance but that was not working correctly so I closed out of the entire operation and called for help. I got an answer. When I, with great confidence, followed the answer I realized it was a partial answer. I am pretty sure I hung up on a nice customer. But, I rallied and took the next call.
Once I learn the ropes I am going to love this job. I love customers. I enjoy looking at the items with them and choosing colors, payment options and all that good stuff.
Still, tonight was a wild ride. HSN was selling an unbelievable amount of an entire closet organizing set of hangers, bags. There was a veritable feeding frenzy for this sale. When they ran out of that item they took $30 dollars off the price of two women's bags that were to die for, in my humble opinion, and those were flying out the door when my shift ended.
Learning all the special offers and the special, special offers is going to be tricky. Customers who are difficult to understand keep things interesting. I am certain I was interesting. Nothing ventured, Nothing gained!
Darn, if I was drinking this would be a great time to find a bar and knock back a couple and bask in the glory of the total relish for consumer goods flowing over the phone lines and websites. Unfreaking believable!
I plan to work for HSN. I won't deny that I immediately saw the belly of the beast tonight. MONEY! MONEY! MONEY! Each "special" item tossed to the audience is like a huge bucket of chum tossed into the sea. The sales force are masters at drawing the viewers into a purchase. WOW!!
I gotta find something to sell!
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